April 21, 2021 KST

We are pleased to announce our guest information and purchasing guide for ‘BTS POP-UP: MAP OF THE SOUL Showcase in BANGKOK’ planned for opening on May 1, 2021.

Operation Schedule

  • Date: May 1 to July 25
  • Operating hours: 10:00 a.m. to 10:00 p.m. THA
  • Location: Quartier Gallery, M Floor, The EmQuartier

Online Pre-reservation

  1. To ensure a pleasant and safe experience for all our guests, entrance admission will only be available via online pre-reservation.
  2. Online pre-reservation schedule will open every Friday for each weekly session.

    Schedule for each session:

  3. The website for pre-reservation will open on April 23, 2021. More details will be shared through additional notices via Twitter, Facebook, and Instagram.


  1. Ticket holders are advised to arrive 10 – 15 minutes before the selected time slot and join the entry queue – verification via registered mobile number OTP.
  2. Upon verification, ticket holders will be issued a wristband and be directed to the respective queue lanes for safe entry check-in and temperature taking.
  3. No food and drinks are allowed in BTS POP-UP Showcase.
  4. No re-entry is allowed.

COVID-19 Preventive Guidelines

In consideration of the current COVID-19 situation, we will be taking the following measures:

  • Limiting the number of guests in the BTS POP-UP Showcase to ensure safe distancing between patrons and staff.
  • Masks must be worn at all times.
  • Hand sanitizers will be available at the entrance, exit and all zones.
  • One meter safe distance must be maintained in the entry queue at all times.
  • One meter safe distance must be maintained in the cashier queue at all times.


  1. BTS POP-UP Showcase items can only be purchased once after entrance.
  2. Payment can be made via cash, debit card, and credit card.
  3. Please note that exchange or refund will not be provided for change of mind, designs, or sizes of products.
  4. In the case of any defective items, exchange, or refund will only be provided on the same day of purchase.

Exchange / Refund Policy

  1. Exchange or refund can only be made on the day of purchase at the BTS POP-UP Showcase. Please bring along the receipt and credit card used for payment.
  2. If the products you wish to exchange are out of stock, a refund will be issued to you instead.
  3. Products for exchange must be in its original packaging with the label tag on.
  4. Exchange and refund may be rejected for the following cases:
    • Change of mind.
    • Damaged packaging or labels (cut, lost, damaged labels or missing packaging) caused by the customer.
    • Products that have an odor, perfume residue or signs of being used, worn, or washed.
  5. For more information on exchanges and refunds, please talk to a staff member before entering the store.

Notice for Guests

  1. Only guests who have made an online pre-reservation will be able to enter BTS POP-UP Showcase, for a maximum stay of one (1) hour.
  2. Please wear a mask at all times and maintain a safe distance of one meter in BTS POP-UP Showcase to prevent the spread of COVID-19.
  3. Anyone who does not wear a mask and does not comply with the preventive guidelines at the point of entry and inside BTS POP-UP Showcase may be asked to leave.
  4. Please be responsible for your own personal belongings. BTS POP-UP Showcase management will not be responsible for any loss, damages, or theft.
  5. No food and drinks, or pets are allowed in BTS POP-UP Showcase.
  6. For the safety of our guests and staff, CCTVs are in operation.
  7. Photography or videography for commercial or promotional purposes without prior agreement may be restricted.
  8. BTS POP-UP Showcase management reserves the right to refuse admission and/or ask any guest to leave the premises for conduct deemed disorderly or inappropriate.
  9. We may take pictures and videos inside BTS POP-UP Showcase, and these images or videos may be uploaded through HYBE’s social channels, social media platforms, etc. We ask for your kind understanding.
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